Staff Training – The Vanguard Way

The British Institute of Cleaning Sciences (BICSc) is the primary accrediting body for training across the cleaning sector. They ensure that the cleaning provided by a cleaning company meets stringent and rigorous standards, and that they’re able to uphold these throughout the company’s tenure.

Established back in 1961, the institute has been the gold standard for training across the sector since its creation, and represents the cutting edge of what’s expected of a cleaner in the modern workplace. We’re exceptionally proud to be at the pinnacle of that accreditation, and that we have one of the most thorough, BICSc-recognised training processes.

Of course! We aim to ensure that the quality of your cleaning will never dip over the course of your contract with us, and that’s exceptional through our comprehensive auditing and reporting procedures. Through regular meetings and audits by our senior management team, we’re able to provide both a concrete promise of quality, and ongoing coaching for all of our staff.

Not only does this further compound the unrivalled quality of our cleaning services, it also ensures that any non-compliance or shortfalls are rectified immediately. All of our managers take a “hands on” approach, with all audit results charted and analysed ready for a discussion in our monthly meetings.

We can, and it’s something we’ve got extensive and in-depth knowledge of. We take great care in guiding you through the complexities of the law so that we can get the right staff in the right place, and provide the stellar service we’ve become known for.

The TUPE process can often put people off outsourcing their cleaning requirements, but with our vast knowledge of the latest protocols, Vanguard can help. That even applies to more complex scenarios, such as NHS staff with existing pensions.

We’re incredibly proud to be able to offer completely bespoke, custom-built contracts for all of our clients. These take into account all the nuances of your unique circumstances, whether that’s budgetary concerns, the size of your premises, or any specialised cleaning needed.

We use fixed-term, annual contracts for all of our clients, where you’ll pay on a monthly basis for the cleaning you receive. This allows us to avoid any nasty surprises through rising interest rates or other changes, and for you to better budget for your cleaning services.

Vanguard’s culture of complete transparency has meant investing in state-of-the-art technology that records every shift conducted by our staff. Known as EziTracker, the system utilises a remote telephone tracking system and generates an instant timesheet of all our colleagues’ movements.

This information can be shared with our customers at any time, and ensures one of the most comprehensive and open approaches to our cleaning. Time and time again we’ve heard of other cleaning companies lacking in reliability, and with EziTracker, we offer a highly advanced system to ensure we never fall into those same pitfalls.

While we’d always seek to avoid this where possible, absence sometimes inescapable, especially during periods of sickness or holidays. If this does happen, we have professional, highly skilled relief cleaners able to cover at a moment’s notice.

These relief cleaners will all have undertaken the same stringent training processes that all of our staff undergo, meaning they can take up the necessary duties as soon as they’re needed.

You’ll find our headquarters on the English-Welsh border, just outside of Oswestry. That unique geographical position means we can offer our expert cleaning across the whole of Wales, North West England, and the West Midlands, with our network constantly expanding.

If you’re unsure whether we can cover your premises, get in touch with our expert in-house team today, and we’d be more than happy to discuss your options.

All of contracts we draft up for our customers are completely bespoke, encompassing their individual circumstances and financial situations. While this does mean we can’t provide an average price for our cleaning services, it does ensure that you’ll only pay for exactly what you need and nothing more.

If you’d like to learn more about how we price our services, contact our expert operatives today to receive a free, no obligation quote, as well as tailored advice for your company’s cleaning needs.